Returns, Refunds & Exchanges
If a product doesn't work for you, we'll make it right. No complicated processes, no unreasonable conditions. Here's exactly how it works.
If you don't see the results you expected from any supplement, contact us within 90 days of purchase and we'll issue a full refund — no questions, no restocking fee.
How to return an item
Three steps, handled via email. We aim to make this as friction-free as possible.
Send a message to info@optimoz.com.au with your order number and a brief description of the issue. You'll hear back within one business day.
For approved returns within Australia, we'll email you a prepaid return label. There's no cost to you for return shipping on eligible items.
Once we receive and inspect the item, we'll process your refund to the original payment method. You'll receive a confirmation email when it's done.
What's covered
Different situations are handled differently — here's what to expect in each case.
Supplement didn't work for you
Contact us within 90 days. Return any remaining unopened product and we'll refund in full. Applies to all supplements in our range.
Damaged or incorrect item
Send us a photo and we'll despatch a replacement or process a full refund immediately — no need to return the item.
No longer want the product
We'll accept a return within 90 days if the item is unopened, in original packaging and at least 3 months before its expiry date.. Return shipping is at your cost for change-of-mind returns.
Received as a gift
If shipped directly to you, we'll issue store credit. If shipped to the gift giver first, any refund will go back to them.
Refund timeline
We're Sydney-based, so processing times may vary by state. Here's a typical breakdown.
If your refund hasn't appeared after 5 business days of receiving your confirmation email, first check with your bank or PayPal directly — processing delays are common. If you've done that and still can't see it, contact us at info@optimoz.com.au.
What's not covered
A small number of items and situations fall outside our standard policy.
Special cases
Devices and tech products have their own warranty terms.
HeartMath devices (emWave2, Inner Balance)
2-year warrantyHeartMath offers a two-year international warranty from date of purchase. If you're experiencing technical difficulties, contact HeartMath support directly at support@heartmath.com in the first instance — they will diagnose the issue and authorise a warranty replacement if necessary. Please choose your device version carefully before purchase, as refunds and exchanges on HeartMath products are assessed case by case.
Exchanges
Case by caseIf you'd like to exchange a product for a different size, format, or item of the same value, email us and we'll do our best to accommodate. Exchanges are subject to stock availability and must be initiated within 90 days of purchase. The product being exchanged must be unopened and in its original condition.
Still have a question?
Our team responds to emails within one business day. WhatsApp is also available for quick questions.