Delivery Information & Order Tracking

Australia Post have advised a continuation of operations. See Australia Post's latest domestic delivery updates.

The Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in the network, staff reductions and the increase in package volumes.

Orders over $99 get Free Shipping within Australia. (You can choose Express Post for an additional fee).

Same Day Dispatch on orders placed by 12.30pm AEST on business days*

$12 regular post Australia-wide for all other orders. 

A Same Day / Next Day Courier option is also available within Sydney.

90 day, 100% money-back guarantee.

• OptimOZ offers you trackable regular delivery by AusPost
• Express courier delivery also available (your signature required.)
• Returns (hardly ever happen) and Replacements are easy too.
• Over eleven thousand customers think we're alright.
• 100% Money Back Guarantee - within 60 days of purchase.
• We deliver to New Zealand too (note the NZ$100 customs threshold at which point you will be charged any applicable duties and GST by NZ customs before they release your package) NZ law suggests that the limit is in fact $60. 
• International customers, please ensure you are aware of all import and customs laws of the country you are importing to before placing your order. We do not take responsibility for entry problems into the destination country.

 Check your dispatch confirmation email for your tracking number or log in to your account.

New Zealand customers please click here to track your order. (Please contact us if your order takes more than 7 business days to arrive.)All standard delivery times stated below are likely to increase due to Corona Virus impacts.

Australia Post are doing everything they can to keep delivering as safely and quickly as possible. Extreme Weather and Flooding sometimes impact delivery times.

Click here for the latest updates from Australia Post.

Notes: Estimated times above are after we dispatch the order. We commit to same day dispatch on orders received by 12.30pm AEST. Next business day deliveries only on orders received by 12,30pm AEST the previous day and within regions not classified as rural by Australia Post.

*Transit times indicated are after dispatch. Add 2 days for rural post codes. No guarantees offered.

International Customers: Please ensure the contents of your order is compliant with your local customs authorities and that you are aware of any duties or additional taxes that may be imposed at your border. OptimOZ is not responsible for customs related delays, duties or VAT / GST charges imposed by the destination country.

Dispatch

• *If you order before 12pm, Mon-Fri, your order will be dispatched the same (business) day from our Sydney warehouse (as long as there are no stock shortages). Allow 1-2 hrs for the order to reflect on the warehouse' system for order processing.
• Orders are dispatched Monday through Friday (except public holidays.) Unfortunately the postal system doesn't operate on the weekend.
• If you order on a Friday afternoon, you can expect dispatch on the following Monday (assuming no public holidays get in the way!)
• All orders require a signature upon delivery, unless you leave explicit instructions to leave the package in a safe location designated by you.

Delivery Speed

• Regular postal delivery speed depends on how far away you are from Sydney. NSW & WA orders typically arrive the next business day. More info about your destination is available on the Australia Post website.
• For Express, deliveries are made 24-72 hours after dispatch.
• Important: Regular post can take up to 7 business days to reach the Northern Territories and rural postcodes in other states. Choose express post for fast delivery.

Shipping Methods

• You can choose from Australia Post's standard service or choose Express for faster delivery. Both options are tracked (within Australia) If you choose StarTrack Express, be sure to select a delivery address at which you will be available to sign for the delivery, otherwise it will be diverted to a post office.
• For New Zealand, we use New Zealand Post for delivery. There are 2 flights per week.
• If you live within Sydney Metro (10000-2249, 2555-2574, 270-2786, and 2890) then there's likely to be no advantage in choosing Express delivery.

Tracking

• Already placed an order? If you have received an email with a  tracking number, you can find your regular post order's current location at Australia Post
• Australian Express Post orders can be tracked at Star Track
• For New Zealand deliveries,you can track your order number at the carrier's website.
• If you are not home, the delivery person will leave a card - depending on the delivery method you can either take the card to your local post office to collect it or phone the number on the card to arrange redelivery at a suitable time.

Adding an Item to your order

• If you place a second order immediately after the original, then we will be able to combine them. However, our efficient dispatch system means that any delay between orders, means that a combination will not be possible and second delivery fee will be charged.

Removing an item from an existing order

• If you accidentally ordered an item, please email us as soon as possible so we can try to catch it before dispatch and adjust your order.

Australia

New Zealand

All orders are shipped with Aramex. Track your order at Aramex.co.nz

Note that if your order totals over $NZ300 in value then you become liable for New Zealand customs duty.

"I found the OptimOZ shopping experience to be excellent. The team was quick to reply with any questions I had about the order and I received my order in 6 days including the weekend and I am from New Zealand." Sasha G, satisfied customer.

International Orders - Variable weight and destination based rates.

We do ship to the Pacific Islands, South East and East Asia. All dispatches are sent using only trackable services. Please ensure your order value and contents is compliant with the laws of the country you are importing to. OptimOZ does not accept liability for any resulting loss.

If you're in North America, you can purchase the complete Bulletproof range at Bulletproof.com for faster delivery times and better shipping rates.

In Europe, you can find Bulletproof Coffee at Hefi.nl and Nyta.no