Refund policy

90 Day, 100% MONEY BACK GUARANTEE (Within Australia and New Zealand)

We want to make sure you can shop in complete confidence. That's why any order placed through OptimOZ.com.au is backed by a 60 day 100% money back guarantee on the value of products purchased. We provide a reply-paid address for any returns to us. Shipping charges are non-refundable. Please read the disclaimers below with regards to electronic items and also perishables.

If you’re not completely satisfied, you can return any unopened product to us for a full refund or store credit of the purchase price.

Change of Mind Refund for unopened, undamaged & unused products:
You choose a 100% refund or store credit of product purchase price (no shipping charge refunds) Free returns within Australia.

Return or Exchange with damaged packaging: (to ensure this does not happen, ensure you properly protect the item before returning to us.)
Subject to inspection. 80% store credit of product purchase price. Free returns within Australia.

You received a damaged product or it is not as described: We will replace or refund for you in full at no additional cost to you.

In the unlikely event you need to return an item, please email info@optimoz.com.au and let us know how we can help. We will pay for any returns to our warehouse. After requesting to return a product, we will provide you with a free returns address.

Continue reading below for additional details pertaining to returns, refunds & exchanges:

Electronics Disclaimer:

Electronic items purchased on OptimOZ fall under the individual manufacturer's warranties. A one year warranties apply on Heartmath (emWave and Inner Balance) products. We will process refunds or exchanges only after receiving authorisation from the manufacturer. Heartmath offers a 12 month warranty. For Heartmath emWave2, emWave Pro and Inner Balance sensors, please choose your version carefully before purchase. Refunds, returns or swaps are assessed on a case by case basis. Generally, if the product has been opened, we can no longer sell it as a new item and cannot provide you with a 100% refund of the purchase price. If you are having technical difficulties with your device, then In the first instance, contact support@heartmath.com

Perishables:
Some products including glutathione are to be used within 12 months of the manufacturing date. We cannot accept returns of any products that are within 3 months of expiry, even if unopened.

Non-returnable items:
Gift cards, opened food or supplement packages

Refunds (if applicable)
If you receive damaged goods, we're usually able to process a refund or replacement as soon as you've provided us with photos. Otherwise, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Refunds are made back to the same account that you paid with. If you haven’t received a refund yet, first check your bank account or applicable payment method again. For credit card refunds: Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@optimoz.com.au so we can help investigate.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift coupon code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should first email us with your desire to return or exchange a product. Upon approval, we will provide you with a Reply Paid returns address (within Australia)

Processing Time
Returns are processed in Sydney, so depending on where you live will affect the time it takes for your return or exchange to be processed.