Welcome to OptimOZ! Only $12 Australia Wide Shipping. Free on orders over $199

Delivery Information & Order Tracking

Christmas 2016: The postal system gets a little overwhelmed during the gift giving season and deliveries may take longer. We recommend placing your orders by:
Regular Post: December 14th Express Post: December 19th

Orders over $199 get Free Shipping within Australia.

Same Day Dispatch on orders placed by 12pm AEST*

Flat Rate Shipping of only $12 regular post Australia-wide for all other orders.

60 day, 100% money-back guarantee.

  • OptimOZ offers you trackable regular delivery by AusPost
  • Express courier delivery also available (your signature required.)
  • Returns (hardly ever happen) and Replacements are easy too.
  • Over two and a half thousand customers think we're alright.
  • 100% Money Back Guarantee - within 60 days of purchase.
  • We deliver to New Zealand too (note the NZ$400 customs threshold at which point you will be charged any applicable duties and GST by NZ customs before they release your package) NZ law suggests that the limit is in fact $60. 
  • International customers, please ensure you are aware of all import and customs laws of the country you are importing to before placing your order. 

 

 

 

 

 

 

 

 

 Check your dispatch confirmation email for your tracking number or log in to your account.

New Zealand customers please click her to track your order. (Please contact us if your order takes more than 7 business days to arrive.)

  Regular Transit Express Transit
NSW Next business day Next business day
ACT, SA 2-3 business days Next business day
QLD, VIC 3-5 business days Next business day
WA 2-3 business days 2 business days
NT Up to 7 business days 2 business days
New Zealand 7 business days N/A
South East Asia and the Pacific Islands 7-21 days N/A

Notes: Estimated times above are after we dispatch the order. Same day dispatch on orders received by 12pm AEST. Next business day deliveries only on orders received by 12pm AEST the previous day. Add 2 days for rural post codes.


International Customers: Please ensure the contents of your order is compliant with your local customs authorities and that you are aware of any duties or additional taxes that may be imposed at your border.

Dispatch

  • *If you order before 12pm, Mon-Fri, your order will be dispatched the same (business) day from our Sydney warehouse (as long as there are no stock shortages)
  • Orders are dispatched Monday through Friday (except public holidays.) Unfortunately the postal system doesn't operate on the weekend.
  • If you order on a Friday afternoon, you can expect dispatch on the following Monday (assuming no public holidays get in the way!)
  • All orders require a signature upon delivery, unless you leave explicit instructions to leave the package in a safe location designated by you.

Delivery Speed

  • Regular postal delivery speed depends on how far away you are from Sydney. NSW & WA orders typically arrive the next business day. More info about your destination is available on the Australia Post website.
  • For Express post we use Star Track who typically deliver 24-72 hours after dispatch.
  • Important: Regular post can take up to 7 business days to reach the Northern Territories. Choose express post for fast delivery.

Shipping Methods

  • You can choose from Australia Post's standard service or choose Express for faster delivery. Both options are tracked (within Australia) If you choose StarTrack Express, be sure to select a delivery address at which you will be available to sign for the delivery, otherwise it will be diverted to a post office.
  • For New Zealand, we use New Zealand Post for delivery. There are 2 flights per week.
  • If you live within Sydney Metro (10000-2249, 2555-2574, 270-2786, and 2890) then there's likely to be no advantage in choosing Express delivery.

Tracking

  • Already placed an order? If you have received an email with a  tracking number, you can find your regular post order's current location at Australia Post
  • Australian Express Post orders can be tracked at Star Track
  • For New Zealand deliveries,you can track your order number at the carrier's website.
  • If you are not home, the delivery person will leave a card - depending on the delivery method you can either take the card to your local post office to collect it or phone the number on the card to arrange redelivery at a suitable time.

 

Adding an Item to your order

  • If you place a second order immediately after the original, then we will be able to combine them. However, our efficient dispatch system means that any delay between orders, means that a combination will not be possible and second delivery fee will be charged.

Removing an item from an existing order

  • If you accidentally ordered an item, please email us as soon as possible so we can try to catch it before dispatch and adjust your order.

 

 

 

Australia

All services are tracked. Choose from Regular or Express options)
The cost of delivery is based on the weight of your order and what part of the country you are in. Use the handy shipping calculator on the cart page which will tell you exactly what the cost will be before you check out.

New Zealand

All orders are shipped with Fastway Couriers.

Note that if your order totals over $NZ400 in value then you become liable for New Zealand customs duty.

"I found the optimoz shopping experience to be excellent. The team was quick to reply with any questions I had about the order and I received my order in 6 days including the weekend and I am from New Zealand." Sasha G, satisfied customer.

International Orders - Variable weight and destination based rates.

We do ship to the Pacific Islands, South East and East Asia. All dispatches are sent using only trackable services. Please ensure your order value and contents is compliant with the laws of the country you are importing to. OptimOZ does not accept liability for any resulting loss.

If you're in North America, you can purchase the complete Bulletproof range at Bulletproof.com for faster delivery times and better shipping rates.

In Europe, you can find Bulletproof Coffee at xbrain.co.uk