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Returns, Refunds & Exchanges

100% MONEY BACK GUARANTEE (Within Australia & New Zealand)

Shop in complete confidence.

Any order placed through OptimOZ.com.au is backed by our 60 Day 100% Money Back Guarantee. 

The Fine Print: If you’re not completely satisfied, you can return any unopened product to us for a full refund or store credit of the purchase price. We will cover the cost of return shipping. Shipping fees are non-refundable. We have one special condition when it comes to electronic products as described below.

Change of mind refund or accidentally chosen for unopened, undamaged & unused products. You choose a 100% refund or a store credit of the product purchase price you paid. No shipping charge refunds.
If we receive a return or exchange with damaged packaging, then a restocking fee will be charged. You can get 80% store credit of product purchase price paid. No shipping charge refunds.
You received a damaged product, it is not as described or something is missing from your order. We will replace or refund for you in full at no extra charge.

 In the unlikely event you need to return an item, please email info@optimoz.com.au and let us know how we can help. We will try to make the process as quick and painless as possible. 

Electronics Disclaimer:

  • Heartmath offers a 12 month warranty. For Heartmath emWave2, emWave Pro and Inner Balance sensors, please choose your version carefully before purchase. Refunds, returns or swaps are assessed on a case by case basis. Generally, if the product has been opened, we can no longer sell it as a new item and cannot provide you with a 100% refund of the purchase price.
  • If you are having technical difficulties with your device, then In the first instance, contact support@heartmath.com who will attempt to assist you and then authorise a warranty replacement if necessary.

Non-returnable items:
Gift cards, opened food or supplement packages.
Any item where a return is initiated more than 60 days after receipt (as shown by postal tracking records).

Refunds: (if applicable)
For damaged goods, we're usually able to process a refund or send you a replacement as soon as you've provided us with photos. Otherwise, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift coupon code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should first email us with your desire to return or exchange a product. Upon approval, we will provide you with a Reply Paid returns address (within Australia)

Processing Time:

We are based in Sydney, so depending on where you live will affect the time it takes for your return or exchange to be processed. Usually, returns are processed within 5 business days.